Frequently Asked Questions

Last Updated: May 9, 2026

How can I contact Bold basics?

You can contact us via email at info@bold-basicsco.com. Our customer support team is happy to assist you with any questions regarding your order, our products, or general inquiries.

Do you ship worldwide?

No, we currently only offer shipping within the United States. For more information, please visit our Shipping Policy.

Where are the products shipped from?

We ship from our international fulfillment centers. Dit stelt ons in staat om de nieuwste collecties aan te bieden tegen de scherpste prijzen.

Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible. For more details, please see our Refund & Return Policy.

Which payment methods do you accept?

We accept the following secure payment methods:

• VISA, Mastercard, American Express
• Apple Pay & Google Pay
• PayPal

All transactions are governed by our Terms of Service.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Shipping typically occurs on the next business day after processing is complete.

How long does delivery take?

Estimated delivery time within the United States is 7–10 business days. Detailed information is available on our Shipping Policy page.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipping date, you may be eligible for a full refund. Please contact us at info@bold-basicsco.com for assistance.

How can I return an item?

To initiate a return, please email info@bold-basicsco.com. Return requests must be approved before items are sent back. Please refer to our Refund & Return Policy for full details.

What if the item I received is defective or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@bold-basicsco.com with your order number and clear photos of the issue.

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